Our Work
Real outcomes from operational systems we've built for growing businesses.
KPN's collection workflow fired messages on schedule — not when customers were ready to pay
KPN's debt collection operation processed a high volume of messages every month but executed on fixed schedules — leaving recoverable payments on the table every month.
VodafoneZiggo's outbound collections depended on manual call centres and fixed IVR scripts
VodafoneZiggo's credit management operation ran outbound collections through manual call centres and IVR systems that couldn't adapt to individual customer context.
Challenge Real Estate's facility workflows moved only when someone kept them moving
Challenge Real Estate coordinated facility operations across a large network of dealership locations through email, manual routing, and fragmented administrative workflows — every hand-off introduced delay.
All About Signs' maintenance operation depended on technicians driving across the airfield to find failures
All About Signs maintained runway and taxiway signage through reactive visual inspections — failures were found only after degradation was already visible.
The Dutch Court of Justice was about to select technology before understanding how its operations should work
The Dutch Court of Justice in Den Bosch needed to modernise its operational environment — but first needed to understand how people actually moved through it before making any technology decisions.
ClaimMaster's workshop employees managed single repair cases across numerous disconnected systems
Automotive glass repair workshops coordinated every case manually across insurer portals, lease company systems, calculation platforms, and invoicing tools — multiple separate systems per case.